Need help? If you can’t find the information you need here, please let us know! Email us or call 800-360-6332, ext. 125 (8:30 a.m.–4:30 p.m. ET). Number for international callers: +1-413-863-8288


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Ordering products

How to order

Online
We accept only MasterCard and Visa for online orders. Our online store uses uses PCI-compliant Authorize.Net payment gateway to process your credit card information securely. We will not store your credit card information. Using a purchase order? Please fax or mail it with our order form.

Phone
Call 800-360-6332, ext. 125, between 8:30 a.m. and 4:30 p.m. ET. We can only accept credit card payments over the phone. Using a purchase order? Please fax, mail, or e-mail it with our order form.

Fax
Use our toll-free fax number: 877-206-3952. Be sure to include your completed order form and payment information. We accept purchase orders and credit card payments via fax.

Mail
Use this method if you are paying by check. Mail your completed order form and payment information to:

Center for Responsive Schools, Inc. (CRS)
85 Avenue A, P.O. Box 718
Turners Falls, MA 01376-0718

E-mail
E-mail your completed order form and purchase order to books@responsiveclassroom.org.

Purchase orders

Please mail, fax, or e-mail purchase orders to us with our order form. Purchase orders cannot be processed online. For purchase orders, shipping and handling is 5% of the subtotal (with a minimum charge of $5). See a one-page list of all titles.

Shipping and handling

United States (including AK, HI, and U.S. territories and military bases)
Purchase orders: $5 for orders up to $100; 5% of the subtotal for orders over $100.
Prepaid orders (credit card or check): Free for orders of $25 or more; $5 for orders under $25.

Customers from the US: you can now use our Create a Quote tool to estimate the price (including shipping) for purchase orders and online orders.

International Destinations

Online international orders are shipped via USPS. Shipping rates are calculated by weight and drawn live from the USPS API.

CRS is not responsible for import duties, taxes, or fees.

When will my order arrive?

Most orders in the United States arrive 10–15 days after you place your order. Allow additional time for all other orders. Rush processing is available for most orders.

Rush processing

Rush processing costs $10 extra and is available for product orders shipped within the United States and U.S. territories. When you choose rush processing, your order will ship from our Massachusetts warehouse on the next business day, usually via UPS Ground. Most rush orders arrive 2–6 business days after the order is placed, depending on location. (See the Rush Processing chart below for details about delivery to your state.) Rush processing is not applicable to registrations.

rushprocessing

For even faster service (such as UPS Next Day Air), please call us at 800-360-6332, ext. 125.

Quantity discounts

We offer discounts on CRS publications when you buy in quantity. The discount is 15% off 5–49 copies of any one title, and 20% off 50 copies or more of a single title. Discounts do not apply to Responsive Classroom professional development kits or to products from other publishers. Quantity discounts are calculated automatically for online orders.

Sales tax

Massachusetts residents must add 6.25% tax to the subtotal of their orders. All shippable products are taxable; rush processing is not. Organizations and individuals that are tax-exempt in Massachusetts: please do not order resources online, because sales tax will be automatically applied to your order. Instead, please fax or mail your order along with proof of your tax-exempt status.

Returns

You may return items for up to 180 days (6 months) from the date of shipment. We accept returns of only current, saleable editions purchased directly from us. When returning an item, please be sure to:

  • Enclose a copy of our invoice.
  • Send the package prepaid via a traceable carrier (e.g., UPS, FedEx Ground, or Media Mail with delivery confirmation).

*Send your return to: CRS Returns, c/o PSSC, 46 Development Road, Fitchburg, MA 01420*

Resellers

For terms and conditions, please email books@responsiveclassroom.org or call 800-360-6332, ext. 125 (8:30 a.m.–4:30 p.m. ET). (+1-413-863-8288 for international callers)

Examination and desk copies

Professors who have adopted (or are considering) Center for Responsive Schools publications for courses enrolling 10 or more students can request complimentary examination/desk copies. Please see Examination and Desk Copies for more information and to submit requests.


Questions? Just email us or call 800-360-6332, ext. 125 (+1-413-863-8288 for international callers). Thank you!