Terms of Use
Institute Registration Purchase and Customer Care Plan
Purchase Policy Overview
This Registration Ticket Purchase Policy applies to all registration purchases for an event or institute “Offering” and associated services, on our website, in person, by phone or email and using any acceptable payment method, including purchase orders.
When you purchase a registration ticket for a service at an Offering, you agree to be bound by the Terms and Conditions incorporated in this Purchase Policy.
This Purchase Policy, together with its Terms and Conditions, is a legally binding agreement between “you” and “your”, the purchaser (registrant) and us (“CRS”). A registrant is the person who makes the purchase whether they are registering themselves or others. Participant is the person for whom the ticket is purchased and whose name is tied to the ticket to participate in the offering and service.
If you are making a purchase on behalf of a school, company or other legal entity, you represent and warrant that you have the authority to bind that school, company or other legal entity to the Purchase Policy and those references to “you” and “your” also refer and apply to that company or other legal entity.
1. Rules and Restrictions for Ticket Ownership
Purchaser/Registrant: The purchaser/registrant is the individual or entity who buys and pays for the ticket. They are responsible for initiating and paying for the transaction.
Ticket Ownership: The Purchaser/Registrant is the legal owner of the ticket and may tie the Participant’s name to the ticket.
Ticket Ownership Transfer Rule: Once the registered Participant checks in for the event, ownership of the ticket is transferred from the purchaser/registrant to the Participant. Upon check-in to the Offering the ticket is only valid for the named Participant and is not transferable.
Transferable Ticket from Original Participant to a Different Participant: The Purchaser/Registrant may tie a different participant name to the ticket up to 5 days (12:00 am) prior to the first day of the event at no cost. See Same Day Change #7 for transferring tickets from original to different participants in less than 5 days.
The Participant name tied to the ticket must be the same person who checks-in and registers for the event and associated services and products.
To transfer a ticket, click here.
Change Service at the Same Offering: The Purchaser/Registrant may change the service and products for the Participant for a service and product of equal value at the same event up to 5 days (12:00 am) prior to the first day of the event at no cost if there are seats available in that requested service. See Same Day Change #7 for changing service at the same Offering in less than 5 days.
Additional change fees may apply to any ticket changes initiated by the Purchaser or the Participant.
2. Pricing and Purchasing
All purchases for registration tickets are non-refundable.
US Dollars: All prices are in US dollars. We accept no responsibility or liability for surcharges related to your payment method or for currency exchange rate fluctuations.
Promotional Pricing: Ticket prices may be temporarily reduced for promotional reasons at a specific event or institute and associated services and products. In such cases the registration ticket fee purchased prior to or after the promotion will not be eligible for a refund or credit for the price difference.
Credit Card Verification: Purchases are subject to credit or debit card verification (if applicable), other security checks and collection of payment by use. They are processed only after we are able to verify the credit card.
Purchase Order (PO): CRS’ acceptance of your Purchase Order form is a complete, legally binding agreement for you, the purchaser, to pay for the registration tickets as listed in the PO. It defines the total payment for which you are obligated to pay and will be invoiced. You agree that you are bound to pay the full invoice associated with the PO and that you will comply with all Pricing and Purchasing, Item #1 and Changes, Cancellations and No-show Terms #6. Payment for all purchase orders are due in full Net 30 of the first day of the Offering and associated services for which the registration ticket was purchased.
Any changes made to the registration tickets on a purchase order are subject to the Changes, Cancellations and No-show Terms #6.
Terms: When you make a purchase, you agree to comply with our Terms. You agree to pay all charges incurred by you at the price(s) in effect when such charges are incurred, including any applicable taxes and shipping. We will create an account for you and, in some instances, you and/or the Participant will be required to create an account to complete the purchase and/or registration.
Payments: We accept various payment methods, including major credit cards, purchase order, ACH and applying existing credits on your account. When making a purchase, make sure the information you provide is accurate and valid.
Quotes: Only the actual purchase of your registration ticket(s) will guarantee the quoted price.
Contact [email protected] if you have any questions about pricing and ticket rules.
3. Registration Close and Same Day Purchases
All events and institutes have a close-date for website registration for both in-person and virtual. Onsite (In-Person): Onsite registrations must be paid in full at the time of check-in via credit card. Virtual Deadlines: For virtual institutes, registration must be finalized and paid by noon the day before the event.
4. Order Confirmation
Once you have successfully placed an order, you should receive a confirmation email. Upon receipt, please check your order confirmation for accuracy. If you do not receive an order confirmation after submitting payment, check your spam folder as order confirmation may have been delivered there. You may not cancel an order based upon a claim or actual non-receipt of an order confirmation and we are not responsible for any losses if you don’t receive an order confirmation, but assume that an order was (or was not) placed.
Ticket Delivery: Tickets will be delivered to the registered Participants. You are responsible for confirming the Participants have receipt of the tickets prior to the event and timely notification of any issues. We are not liable, and you will not be entitled to any refund if delivery is refused, returned, missed or unclaimed or fails as a result of incorrect or incomplete delivery information.
5. Communicating with you and Participants
Regarding your purchase: If we need to contact you regarding your purchase, we will use the registrant contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of tickets. Please ensure you provide us a valid email and cell phone number that is your preferred method for contacting you.
Transactional and Operational Emails: You and/or the Participant agree to receive automated one-to-one email confirmations and notification in response to your purchase of a ticket or the event for which you purchased a ticket. The purpose is to provide important information or to complete a transaction.
6. Changes, Cancellations and No-Shows
Changes: How to change a non-refundable ticket purchase
Ensure you cancel your ticket prior to 48 hours before the event.
Only the purchaser/registrant may request a change. Changes can be made here.
- Include an acceptable form of payment for any change fees.
- During the ticket change process, we will apply your ticket’s value to your change request.
- Our team will respond to your changes within 48 hours, Monday – Friday.
- Changes requested less than 48 hours before the event will be subject to the $40 change fee.
If you need additional assistance with making a change, please contact us at [email protected] and a Customer Support Representative will be able to assist you.
Cancellations: How to cancel a non-refundable ticket purchase
Only the purchaser/registrant may request a cancellation.
Click here to submit your cancellation request.
- Cancellations made at least 14 days prior to the Offering start date will receive a credit for the full amount paid, valid for one year, emailed to the account email on file.
- Cancellations made less than 14 days prior to the Offering start date will receive a credit for the full amount paid, valid for one year minus a $40 administrative processing fee, per ticket cancelled.
- Invoices: All outstanding invoices remain due by the original payment date regardless of approved cancellation requests.
Request a Credit for a Serious Communicable Disease
If the Participant’s doctor advises the Participant against participating in the service due to a Serious Communicable Disease, the purchaser/registrant may:
- Transfer ticket from original Participant to a different Participant for full credit to be used for any service at any Offering within 9 months from the date of issuance.
- Request an eCredit to be used for future purchases or applied to an open invoice within 1 year.
- Request a Serious Communicable Disease eCredit for the Participant whose name is tied to the ticket and receive a credit valid for 1 year from the date of issuance minus any applicable cancellation fees. A $100 processing fee will be deducted.
- Invoices: All outstanding invoices remain due by the original payment date regardless of approved Serious Communicable Disease requests.
No-Shows
If a Participant fails to check-in on the first day of the Offering during the registration check-in time, they forfeit the ticket’s entire value and their registration at that Offering is automatically forfeited. This applies to all ticket types (in-person and virtual) and includes both domestic and international Offerings.
How to avoid No-Show:
- Reporting Time: Registrant or Participant must notify CRS before the Offering scheduled registration time to avoid this penalty.
- Mishaps Rule: Sometimes, if you/Participant arrive at the venue, shortly after the cut-off time (10-15 minutes) for registrations on the first day, we may be able to assist with registering the Participant for another Offering.
- Invoices: All outstanding invoices remain due by the original payment date regardless of No-show.
7. Website Registration Close-Dates and Same Day Registrations
All Offerings have a clearly posted website registration close date.
Same Day and Late Add Registrations:
Same Day In-Person Offerings:
Once the registration has closed on the website for an in-person Offering and associated services, we will accept same-day registrations at that Offering for services that have available seats. If seats are available, but print materials and resources for the service are not, participants will be provided digital resources to participate and print resources will be mailed within 3-days of the first day of the Offering.
Participants may register the first day of the service for onsite for an in-person Offerings between the hours of 7:00-8:15 am local time on the website at https://www.responsiveclassroom.org/events/. Payment in full is due before check-in. Credit card is the only form of payment accepted for same day registrations. The posted same day registration price will apply.
Late Add Virtual, Live Offerings:
Once the late registration has closed on the website for a virtual, live Offering, Late Add registrations will open for that Offering and associated services that have available seats. Participants agree and understand they will not receive the print materials and resources in time for the start of the Offering, but will be provided digital resources. Print materials and resources will be mailed within 3-days of the registration.
Participants may register up to the day before the service for a virtual, live Offering between the hours of 8:00 am and 4:00 pm ET for a virtual Offering on the website at https://www.responsiveclassroom.org/events/. Payment in full for Late Add registrations is due at the time of registration. Credit card is the only form of payment accepted for Late Add registrations. The posted Late Add registration price will apply.
Same-Day Changes:
Transferable Ticket from Original Participant to a Different Participant: The Purchaser/Registrant may request a change to tie a different participant name on the same day of the event to the same Offering and service*. Same day changes will incur a $40 change fee. Payment in full for Same Day Registration Changes is due prior to check-in. Credit card is the only form of payment accepted for Same Day Registration fee.
Change service at the same Offering: The Purchaser/Registrant may make a same day to change the service and products for the Participant for a service and product of equal value at the same event*. Same day changes will incur a $40 change fee. Payment in full for Same Day Registration Changes is due prior to check-in. Credit card is the only form of payment accepted for Same Day Registration fee.
*Applies to transfer changes made 4 days or less before the Offering date.
Invoices: All outstanding invoices remain due by the original payment date regardless of approved same day changes.
8. Fly Five Curriculum: License Agreement, Support, and Renewal
Fly Five is a K-12 evidence- and standards-based social, behavioral and well-being curriculum. A complimentary one-year grade-level license to the Fly Five Curriculum is included in each Participant Ticket purchased between May 2026 – August 31, 2026 for the courses below:
- Responsive Classroom Elementary Course
- Responsive Classroom Secondary Course
Term: Licenses are valid for 10 months. Licenses go into effect August 1, 2026 and expire May 31, 2027. Licenses must be activated by September 15th. This applies for tickets.
Ownership & Portability: The Purchaser/Registrant is the legal owner of the ticket and ties the Participant’s name to the ticket. All Rules and Restrictions of Ticket Ownership, #1, applies to the Fly Five License.
Implementation Support: All license holders will receive 10 months of implementation support through the Fly Five Practice Series. This support begins in August 2026 or upon activation of the license and completes in May 2027.
Fly Five Annual Curriculum Renewal: To maintain uninterrupted access, a license must be purchased by July 31, 2027 for the upcoming school year. Annual renewal price will be provided to the Participant through a Fly Five Renewal Agreement sent from your Customer Success Representative.
The Purchaser/Registrant may choose to renew or may transfer the renewal to the original Participant or a different Participant.
Email [email protected] to inquire about annual renewal.
This Registration Ticket Purchase Policy applies to all registration purchases for an event or institute “Offering” and associated services, on our website, in person, by phone or email and using any acceptable payment method, including purchase orders.
When you purchase a registration ticket for a service at an Offering, you agree to be bound by the Terms and Conditions incorporated in this Purchase Policy.
This Purchase Policy, together with its Terms and Conditions, is a legally binding agreement between “you” and “your”, the purchaser (registrant) and us (“CRS”). A registrant is the person who makes the purchase whether they are registering themselves or others. Participant is the person for whom the ticket is purchased and whose name is tied to the ticket to participate in the offering and service.
If you are making a purchase on behalf of a school, company or other legal entity, you represent and warrant that you have the authority to bind that school, company or other legal entity to the Purchase Policy and those references to “you” and “your” also refer and apply to that company or other legal entity.
Purchaser/Registrant: The purchaser/registrant is the individual or entity who buys and pays for the ticket. They are responsible for initiating and paying for the transaction.
Ticket Ownership: The Purchaser/Registrant is the legal owner of the ticket and may tie the Participant’s name to the ticket.
Ticket Ownership Transfer Rule: Once the registered Participant checks in for the event, ownership of the ticket is transferred from the purchaser/registrant to the Participant. Upon check-in to the Offering the ticket is only valid for the named Participant and is not transferable.
Transferable Ticket from Original Participant to a Different Participant: The Purchaser/Registrant may tie a different participant name to the ticket up to 5 days (12:00 am) prior to the first day of the event at no cost. See Same Day Change #7 for transferring tickets from original to different participants in less than 5 days.
The Participant name tied to the ticket must be the same person who checks-in and registers for the event and associated services and products.
To transfer a ticket, click here.
Change Service at the Same Offering: The Purchaser/Registrant may change the service and products for the Participant for a service and product of equal value at the same event up to 5 days (12:00 am) prior to the first day of the event at no cost if there are seats available in that requested service. See Same Day Change #7 for changing service at the same Offering in less than 5 days.
Additional change fees may apply to any ticket changes initiated by the Purchaser or the Participant.
All purchases for registration tickets are non-refundable.
US Dollars: All prices are in US dollars. We accept no responsibility or liability for surcharges related to your payment method or for currency exchange rate fluctuations.
Promotional Pricing: Ticket prices may be temporarily reduced for promotional reasons at a specific event or institute and associated services and products. In such cases the registration ticket fee purchased prior to or after the promotion will not be eligible for a refund or credit for the price difference.
Credit Card Verification: Purchases are subject to credit or debit card verification (if applicable), other security checks and collection of payment by use. They are processed only after we are able to verify the credit card.
Purchase Order (PO): CRS’ acceptance of your Purchase Order form is a complete, legally binding agreement for you, the purchaser, to pay for the registration tickets as listed in the PO. It defines the total payment for which you are obligated to pay and will be invoiced. You agree that you are bound to pay the full invoice associated with the PO and that you will comply with all Pricing and Purchasing, Item #1 and Changes, Cancellations and No-show Terms #6. Payment for all purchase orders are due in full Net 30 of the first day of the Offering and associated services for which the registration ticket was purchased.
Any changes made to the registration tickets on a purchase order are subject to the Changes, Cancellations and No-show Terms #6.
Terms: When you make a purchase, you agree to comply with our Terms. You agree to pay all charges incurred by you at the price(s) in effect when such charges are incurred, including any applicable taxes and shipping. We will create an account for you and, in some instances, you and/or the Participant will be required to create an account to complete the purchase and/or registration.
Payments: We accept various payment methods, including major credit cards, purchase order, ACH and applying existing credits on your account. When making a purchase, make sure the information you provide is accurate and valid.
Quotes: Only the actual purchase of your registration ticket(s) will guarantee the quoted price.
Contact [email protected] if you have any questions about pricing and ticket rules.
All events and institutes have a close-date for website registration for both in-person and virtual. Onsite (In-Person): Onsite registrations must be paid in full at the time of check-in via credit card. Virtual Deadlines: For virtual institutes, registration must be finalized and paid by noon the day before the event.
Once you have successfully placed an order, you should receive a confirmation email. Upon receipt, please check your order confirmation for accuracy. If you do not receive an order confirmation after submitting payment, check your spam folder as order confirmation may have been delivered there. You may not cancel an order based upon a claim or actual non-receipt of an order confirmation and we are not responsible for any losses if you don’t receive an order confirmation, but assume that an order was (or was not) placed.
Ticket Delivery: Tickets will be delivered to the registered Participants. You are responsible for confirming the Participants have receipt of the tickets prior to the event and timely notification of any issues. We are not liable, and you will not be entitled to any refund if delivery is refused, returned, missed or unclaimed or fails as a result of incorrect or incomplete delivery information.
Regarding your purchase: If we need to contact you regarding your purchase, we will use the registrant contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of tickets. Please ensure you provide us a valid email and cell phone number that is your preferred method for contacting you.
Transactional and Operational Emails: You and/or the Participant agree to receive automated one-to-one email confirmations and notification in response to your purchase of a ticket or the event for which you purchased a ticket. The purpose is to provide important information or to complete a transaction.
Changes: How to change a non-refundable ticket purchase
Ensure you cancel your ticket prior to 48 hours before the event.
Only the purchaser/registrant may request a change. Changes can be made here.
- Include an acceptable form of payment for any change fees.
- During the ticket change process, we will apply your ticket’s value to your change request.
- Our team will respond to your changes within 48 hours, Monday – Friday.
- Changes requested less than 48 hours before the event will be subject to the $40 change fee.
If you need additional assistance with making a change, please contact us at [email protected] and a Customer Support Representative will be able to assist you.
Cancellations: How to cancel a non-refundable ticket purchase
Only the purchaser/registrant may request a cancellation.
Click here to submit your cancellation request.
- Cancellations made at least 14 days prior to the Offering start date will receive a credit for the full amount paid, valid for one year, emailed to the account email on file.
- Cancellations made less than 14 days prior to the Offering start date will receive a credit for the full amount paid, valid for one year minus a $40 administrative processing fee, per ticket cancelled.
- Invoices: All outstanding invoices remain due by the original payment date regardless of approved cancellation requests.
Request a Credit for a Serious Communicable Disease
If the Participant’s doctor advises the Participant against participating in the service due to a Serious Communicable Disease, the purchaser/registrant may:
- Transfer ticket from original Participant to a different Participant for full credit to be used for any service at any Offering within 9 months from the date of issuance.
- Request an eCredit to be used for future purchases or applied to an open invoice within 1 year.
- Request a Serious Communicable Disease eCredit for the Participant whose name is tied to the ticket and receive a credit valid for 1 year from the date of issuance minus any applicable cancellation fees. A $100 processing fee will be deducted.
- Invoices: All outstanding invoices remain due by the original payment date regardless of approved Serious Communicable Disease requests.
No-Shows
If a Participant fails to check-in on the first day of the Offering during the registration check-in time, they forfeit the ticket’s entire value and their registration at that Offering is automatically forfeited. This applies to all ticket types (in-person and virtual) and includes both domestic and international Offerings.
How to avoid No-Show:
- Reporting Time: Registrant or Participant must notify CRS before the Offering scheduled registration time to avoid this penalty.
- Mishaps Rule: Sometimes, if you/Participant arrive at the venue, shortly after the cut-off time (10-15 minutes) for registrations on the first day, we may be able to assist with registering the Participant for another Offering.
- Invoices: All outstanding invoices remain due by the original payment date regardless of No-show.
All Offerings have a clearly posted website registration close date.
Same Day and Late Add Registrations:
Same Day In-Person Offerings:
Once the registration has closed on the website for an in-person Offering and associated services, we will accept same-day registrations at that Offering for services that have available seats. If seats are available, but print materials and resources for the service are not, participants will be provided digital resources to participate and print resources will be mailed within 3-days of the first day of the Offering.
Participants may register the first day of the service for onsite for an in-person Offerings between the hours of 7:00-8:15 am local time on the website at https://www.responsiveclassroom.org/events/. Payment in full is due before check-in. Credit card is the only form of payment accepted for same day registrations. The posted same day registration price will apply.
Late Add Virtual, Live Offerings:
Once the late registration has closed on the website for a virtual, live Offering, Late Add registrations will open for that Offering and associated services that have available seats. Participants agree and understand they will not receive the print materials and resources in time for the start of the Offering, but will be provided digital resources. Print materials and resources will be mailed within 3-days of the registration.
Participants may register up to the day before the service for a virtual, live Offering between the hours of 8:00 am and 4:00 pm ET for a virtual Offering on the website at https://www.responsiveclassroom.org/events/. Payment in full for Late Add registrations is due at the time of registration. Credit card is the only form of payment accepted for Late Add registrations. The posted Late Add registration price will apply.
Same-Day Changes:
Transferable Ticket from Original Participant to a Different Participant: The Purchaser/Registrant may request a change to tie a different participant name on the same day of the event to the same Offering and service*. Same day changes will incur a $40 change fee. Payment in full for Same Day Registration Changes is due prior to check-in. Credit card is the only form of payment accepted for Same Day Registration fee.
Change service at the same Offering: The Purchaser/Registrant may make a same day to change the service and products for the Participant for a service and product of equal value at the same event*. Same day changes will incur a $40 change fee. Payment in full for Same Day Registration Changes is due prior to check-in. Credit card is the only form of payment accepted for Same Day Registration fee.
*Applies to transfer changes made 4 days or less before the Offering date.
Invoices: All outstanding invoices remain due by the original payment date regardless of approved same day changes.
Fly Five is a K-12 evidence- and standards-based social, behavioral and well-being curriculum. A complimentary one-year grade-level license to the Fly Five Curriculum is included in each Participant Ticket purchased between May 2026 – August 31, 2026 for the courses below:
- Responsive Classroom Elementary Course
- Responsive Classroom Secondary Course
Term: Licenses are valid for 10 months. Licenses go into effect August 1, 2026 and expire May 31, 2027. Licenses must be activated by September 15th. This applies for tickets.
Ownership & Portability: The Purchaser/Registrant is the legal owner of the ticket and ties the Participant’s name to the ticket. All Rules and Restrictions of Ticket Ownership, #1, applies to the Fly Five License.
Implementation Support: All license holders will receive 10 months of implementation support through the Fly Five Practice Series. This support begins in August 2026 or upon activation of the license and completes in May 2027.
Fly Five Annual Curriculum Renewal: To maintain uninterrupted access, a license must be purchased by July 31, 2027 for the upcoming school year. Annual renewal price will be provided to the Participant through a Fly Five Renewal Agreement sent from your Customer Success Representative.
The Purchaser/Registrant may choose to renew or may transfer the renewal to the original Participant or a different Participant.
Email [email protected] to inquire about annual renewal.
Looking for an SEL curriculum? Explore Fly Five.
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