To email an CRS staff member, address your message to his or her email name To reach a staff member’s extension, dial 800-360-6332 or 413-863-8288 and then enter the appropriate three digit number.

Executive Team

Lora Hodges
Executive Director
email: director | extension: 110

Becky Tower-Hughes
Executive Assistant to the Executive Director
email: becky | extension: 137


Marketing and Client Services

Allison Henry
Director of Marketing and Client Services
email: allison | extension: 143

Brianna Albanese
Marketing and Client Services Assistant
email: brianna | extension: 155

Christina Fisher
Customer Care Representative
email: christina.fisher | extension: 154

Laura Heisig
School Services Coordinator
email: laura.heisig | extension: 145

Christina Jette
School Services Specialist
email: christina | extension: 151

Angie Ketchen
Marketing and Event Coordinator
email: angie | extension: 128

Desiree Law
Inbound and Digital Marketing Specialist
email: desiree | extension: 119

Camiel Lawler
Customer Care Coordinator
email: camiel | extension: 127

Maura MacDonald
Online Content Specialist
email: maura | extension: 129

Laura Schlaikjer
Event Planner
email: laura | extension: 152

Tiffany Strout
Customer Care Representative
email: tiffany | extension: 123

Consulting and Certification

Sarah Fillion
Director of Consulting and Certification
email: sarah | phone: 603-809-6013

Cate Avery-Jagla
Manager of Consulting and Certification
email: cate | extension: 134

Michelle Benson
Professional Development Designer
email: michelle | phone: 910-568-2099

Nicole Doner
Educational Consultant and Coach
email: nicole | phone: 802-734-1926

Michelle Gill
Professional Development Designer
Email: michelle.gill | phone: 571-329-1744

Lindsey Lynch
Educational Consultant and Coach
email: lindsey.lynch | phone: 651-367-4886

Ramona McCullough
Educational Consultant and Coach
email: ramona | phone: 703-489-8383

Kerry O’Grady
Educational Consultant and Coach
email: kerry | phone: 703-915-1825

Kas Polacek
Consulting and Certification Administrative Assistant
email: kasandra | extension: 146

Amanda Rood
Consulting & Certification Project Manager
email: amanda.rood | extension: 136

Jenny Spero
Professional Development Designer
email: jenny | phone: 740-707-6144

Joe Tilley
Professional Development Designer
email: joe | phone: 931-209-7248



Christine Freitas
Director of Publications
email: christine | extension: 122

Lynn Bechtel
Managing Editor (Workshops)
email: lynn | extension: 121

Liz Brandenburg
Lead Graphic Designer
email: liz | extension: 153

Hannah Collins
Graphic Designer
email: hannah | extension: 115

Elizabeth Greene
Graphic Designer
email: elizabeth.greene | 150

Cathy Hess
Production Coordinator
email: cathy | extension: 112

Heather Kamins
Managing Editor (Retail products)
email: heather | extension: 163

Sera Rivers
Managing Editor (Avenue A/Student books)
email: sera | extension: 162

Marykate Smith Despres
email: marykate | extension: 120


Program Development

Jane Cofie
Curriculum & Instructional Designer
email: jane

Sarah LaBelle
Research Coordinator
email: sarah.labelle | extension: 159

Karen Poplawski
Curriculum & Instructional Designer
email: karen.poplawski | phone: 219-229-9918

Ellie Cornecelli
Program Developer
email: ellie

Amber Searles
Curriculum & Instructional Designer
email: amber.searles

Jazmine Tavenner
Program Developer
email: jazmine

Anjail Kenyatta
Program Developer
email: anjail

Dr. Herb Turner
Principal Scientist
email: herb


Finance and Operations


Lindsey Sall
Senior Manager of Finance and Accounting
email: lindsey | extension: 117

Norma Denson
Finance Assistant I
email: norma | extension: 165

Amber Hanc
Accounts Receivable Clerk
email: amber.hanc | extension: 158

Adam Hogan
Finance Assistant II
email: adam | extension: 118

Brian Ouko
Purchasing and Inventory Clerk
email: brian | extension: 156

Ana Semedo
Finance Assistant I
email: ana | extension: 102


Eric Sumner
Associate Director of Human Resources and Facilities
email: eric | extension: 113

Will Beebe
Information Technology Technician
email: will | extension: 149

Chris Farr
Information Technology Systems Administrator
email: chris | extension: 148

Josh Maiocco
Software and Instructional Technology Specialist
email: josh | extension: 142

Jack Jenest
Custodian | extension: 355