Meet Our Customer Service Team

When you contact us with a question, order books, or register for a Responsive Classroom institute, your request is handled by our customer service and operations team, which includes manager Danielle Letourneau-Therrien, retail products specialist Michael Fleck, customer service representatives Amanda Verlander and Laura Schlaikjer, and workshop coordinator Monica Borgatti (clockwise from left). These five staff members, with additional help during our busy summer season, answer our main phone lines, respond to queries sent to info@responsiveclassroom.org, process orders that are filled by our offsite warehouse, and handle all logistics for advertised workshops and institutes. Danielle Letourneau-Therrien explains that “every person on the team has unique strengths. Together, we strive to provide the best service possible to each of our customers.”

NEFC & the Environment

In 2008, Northeast Foundation for Children, Inc. (NEFC), developer of the Responsive Classroom approach, formally adopted an environmental policy statement.

Visit www.responsiveclassroom.org/about/
environmentalpolicy.html to read it and to see specific examples of actions we are taking to minimize the environmental impact of our work.