Customer Service

Need help? If you can't find the information you need here, please let us know! Email us or call 800-360-6332, ext. 0 (8:30 a.m.–4:30 p.m. ET).

Quick links:

Register for Workshops & Institutes

One-day workshop registration formMulti-day institute registration form (Use these if paying with a purchase order or a check.)

Participant Information Form

Order products (including shipping & handling, discounts, and more for books, DVDs, professional development kits, etc.)

Order form (Use this for purchase orders or orders paid by check.)
Title list (1-page pdf)
Purchase orders
Shipping and handling
Rush processing
Quantity discounts
Sales tax
Returns

Resellers
Examination and desk copies

Registering for Workshops & Institutes

Each year we offer one-day workshops and multi-day institutes in locations nationwide. These courses are open to all elementary educators, although some have prerequisite course requirements.

We also present our courses on-site for schools and districts. For more information about that, see Schools & Districts. Registration information and forms for our annual conference are available in the Responsive Classroom Leadership Conference area of this website.

How to register
  1. Phone registration
    Using a credit card? The easiest way to register is to call us at 800-360-6332, ext. 130. We accept MasterCard and Visa. Please call between 8:30 a.m. and 4:30 p.m. ET.
     
  2. Faxed registration
    Using a purchase order? Fax it to 877-206-3952 us with your completed registration form (multi-day form / one-day form).
     
  3. Online registration
    We accept MasterCard and Visa only for online registration. Our online store uses PCI-compliant Authorize.Net payment gateway to process your credit card information securely. We will not store your credit card information.
     
  4. Mailed registration
    Mail your completed registration form (multi-day form / one-day form) and payment information to:

Northeast Foundation for Children, Inc. (NEFC)
85 Avenue A
P.O. Box 718
Turners Falls, MA 01376-0718

Questions about registration? Email us or call 800-360-6332, ext. 130.

Ordering products

How to order
  1. Online orders
    We accept only MasterCard and Visa for online orders. Our online store uses uses PCI-compliant Authorize.Net payment gateway to process your credit card information securely. We will not store your credit card information.

    Using a purchase order? Please fax or mail it with our order form.
     
  2. Phone orders
    Call 800-360-6332, ext. 125, between 8:30 a.m. and 4:30 p.m. ET.
     
  3. Faxed orders
    Use our toll-free fax number: 877-206-3952. Be sure to include your completed order form and payment information.
     
  4. Mailed orders
    Mail your completed order form and payment information to:

Northeast Foundation for Children, Inc. (NEFC)
85 Avenue A
P.O. Box 718
Turners Falls, MA 01376-0718

Purchase orders

Please mail or fax purchase orders to us with our order form. Purchase orders cannot be processed online. For purchase orders, shipping and handling is 5% of the subtotal (with a minimum charge of $5). See a one-page list of all titles.

Shipping and handling

United States (including AK, HI, and U.S. territories and military bases)
Purchase orders: $5 for orders up to $100; 5% of the subtotal for orders over $100.
Prepaid orders (credit card or check): Free for orders of $25 or more; $5 for orders under $25.

Canada and Mexico
    First item ………………… . $14
    Each additional item … . . . . $4

Other International Destinations
Shipping charges will be based on the actual cost of delivery. Email for a quote. Not responsible for import duties, taxes, or fees.

When will my order arrive?

Most orders in the United States arrive 10–15 days after you place your order. Allow additional time for all other orders. Rush processing is available for most orders.

Rush processing

Rush processing costs $10 extra and is available for product orders shipped within the United States and U.S. territories. When you choose rush processing, your order will ship from our Massachusetts warehouse on the next business day, usually via UPS Ground. Most rush orders arrive 2–6 business days after the order is placed, depending on location. (See the Rush Processing chart for details about delivery to your state.) Rush processing is not applicable to registrations.

For even faster service (such as UPS Next Day Air), please call us at 800-360-6332, ext. 125.

Quantity discounts

We offer discounts on NEFC publications when you buy in quantity. The discount is 15% off 5–49 copies of any one title, and 20% off 50 copies or more of a single title. Discounts do not apply to Responsive Classroom professional development kits or to products from other publishers. Quantity discounts are calculated automatically for online orders.

Sales tax

Massachusetts residents must add 6.25% tax to the subtotal of their orders. All shippable products are taxable; rush processing is not. Organizations and individuals that are tax-exempt in Massachusetts: please do not order resources online, because sales tax will be automatically applied to your order. Instead, please fax or mail your order along with proof of your tax-exempt status.

Returns

You may return items for up to 180 days (6 months) from the date of shipment. We accept returns of only current, saleable editions purchased directly from us. When returning an item, please be sure to:

  • Enclose a copy of our invoice.
  • Send the package prepaid via a traceable carrier (e.g., UPS, FedEx Ground, or Media Mail with delivery confirmation).

Send your return to: NEFC Returns, c/o PSSC, 46 Development Road, Fitchburg, MA 01420

Resellers

For terms and conditions, please email info@responsiveclassroom.org or call 800-360-6332, ext. 0 (8:30 a.m.–4:30 p.m. ET).

Examination and desk copies

Professors who have adopted (or are considering) Northeast Foundation for Children publications for courses enrolling 10 or more students can request complimentary examination/desk copies. Please see Examination and Desk Copies for more information and to submit requests.

If you have any questions, please call 800-360-6332, ext. 125.

Questions? Just email us or call 800-360-6332. Thank you!